Who we are
Our website address is: https://yorktechsupply.com. We are an HVAC supplier and custom sheet metal fabricator. Our website serves as an online ordering and marketing platform, giving our customers convenient access to our product and services; as well as insight for Yorktech Supply Ltd. to improve our offerings and services.
What data we collect when you browse and why we collect it
To better serve you, yorktechsupply.com uses Google Analytics to track and analyse your demographic information and browsing behaviour. These include but are not limited to your gender, age, geographic location, pages you have visited, and or time you spend on individual pages. Depending on your privacy settings with Google, we will also have access to your Google search information regarding our website and your pathway of accessing our website.
What data we collect and store when you are using our online ordering service
While you visit our online store, we will track:
Products you viewed: we use this to recommend you related products in accordance to your browsing category.
Location, IP address and browser type: we will use this for the purposes of preventing spam, data security and demographic analysis.
Company name: we will ask you to enter this when using contact form, account registration and online ordering; for registration, we will ask you to include a username and password- your password is secure and we will not have access to this information. The information provided will only allow us to access your purchasing record and company account, and match up your gas and ODP license, according to gas and refrigeration governing guidelines for gas and refrigerant related products.
Send you information about your account and order;
Respond to your requests;
Match up your online account with your company account, including your gas and ODP license information;
Comply with any legal obligations we have;
Improve our store offerings; and
Send you promotional messages, if you choose to receive them.
Who on our team has access
Members of our team have access to the information you provide us. Both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and pick up location and time, and customer information like your name, email address, and phone number.
Our team members have access to this information to help fulfill orders.
We will store your contact information in our email server supported by GoDaddy workspace email, as well as the host of our server AWS. This information includes but not limited to your personal name, company name, email address, phone number, as well as your contact contents.
We collect and store this information for future reference, and it also enables our staff members to respond to you as quickly as possible.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Who we share your data with
All traffic going through our website will be inspected by a 3rd party firewall service provided by WP Cerber. This will give us and WP Cerber access to your IP address, your ISP and the country you are in; this is used only for the security and the protection of your data.
We share data with Google Analytics for marketing and analytic purposes. Depending on your data agreement with Google, these will include but are not limited to your geographic location, demographic information, pages you have browsed, and phrases you used when using Google search engine to reach our website.
How long we retain your data and what right you have over your data
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time; the username cannot be changed. Website administrators can also see and edit that information.
This information will be retained on our host server for as long as the user account is active. The information will be erased if the account stops any activity on our website for over 1 year; or it can be erased and deleted by written request by the user.
If you have an account on this site, you can also request that we erase any personal data. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How we protect your data
Our website is hosted on Amazon Web Services and will be protected by Amazon’s server protection. We have also incorporated 3rd party firewall and security service by WP Cerber to prevent brute force attacks attempting to access confidential personal and corporate data.
Only our staff members and website administrator will have access to your personal information. All staff members are obligated to keep the data and information confidential; and use them for Yorktech Supply Ltd’s business purpose only.